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At Lucy In Lace, we are dedicated to providing exceptional customer service and making your shopping experience as enjoyable as possible.
Whether you have questions about your order, shipping, returns, sizing, or product details, our support team is here to assist you.
For all inquiries, please contact us at:
We aim to respond to all emails within 24–48 business hours.
Our customer support team can assist with:
To help us assist you more efficiently, please include the following information:
Providing complete information helps us resolve your request as quickly as possible.
Lucy In Lace
1560 Shady Cove Ln
Florence, KY 41042
United States
The address listed above is a business correspondence address only and is not a return address.
Please do not send returns to this location.
If you wish to return an item, please contact our customer support team first to obtain return authorization and the correct return instructions.
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday – Sunday: Closed
We strive to respond to all customer inquiries within 1–2 business days.
Response times may be slightly longer during holidays, promotional events, or periods of high order volume.
At Lucy In Lace, customer satisfaction is at the heart of everything we do. We are committed to providing quality products, dependable service, and responsive customer support throughout your shopping experience.
We value every customer and appreciate the opportunity to serve you.
Lucy In Lace
📧 Email: support@lucyinlace.com
Thank you for choosing Lucy In Lace. We look forward to assisting you and helping you find styles you'll love. 💖
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